Frequently Asked Questions

Please read our FAQ before sending us a message.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
Why are there two shipping options from the US and China?

We have offices and warehouses in the US. Our factory in China. So you can see these 2 options in some products.

Why do 2 different products have different shipping options?

Our products are registered and declared to shipping companies. They calculate shipping prices based on size and weight.

Each shipping company has a different pricing method. So you see this.

My Country is not in your list, does that mean you do not ship to my Country?

You can shop anywhere in the world with our shipping partners, e.g. UPS, DHL, EMS & FedEx.
Please contact Customer Service via email to support@lovecouple.net, to quote you the price.

Still Need Help?

If your question is not listed here, please feel free to contact us.

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